Customers and revenue
- CRM
- Customer management
- Sales and lead management
APMF 360™
One platform. Your entire business. Connected.
A customisable all-in-one business management platform for organisations that want to run operations from one connected system — configured to their processes, not forced into someone else’s.
What the platform does
APMF 360™ is APMF Group’s business management platform.
It brings customer management, sales and lead management, project management, ITSM, helpdesk, SLA management, business operations, workflow automation, document management, reporting and AI onto one configurable system. Documents can also connect through document management integrations where the organisation already stores files in existing repositories.
The platform is set up around each client’s requirements. Organisations are not required to adopt a single rigid software model.
Modules
Delivery and work
- Project management
- Workflow automation
- Business operations
Service and operations
- ITSM
- Helpdesk / ticketing
- SLA management
Information and reporting
- Document management
- Document management integrations
- Reporting and executive dashboards
- AI capabilities
Modules are configured to the organisation. You use the capabilities you need; you are not required to switch everything on.
How it works
- 01
Understand the operating model
We start with how the organisation actually works: customers, projects, service desk, reporting lines and the systems already in use.
- 02
Configure the platform
APMF 360 is set up around those requirements — modules, workflows, SLAs and dashboards — rather than asking the organisation to reshape itself around the software.
- 03
Connect documents that must stay
Where document repositories need to remain, APMF 360 connects through document management integrations so files do not have to live in a separate, disconnected store.
- 04
Bring teams onto one way of working
Users work in one environment for customers, delivery, tickets and reporting.
- 05
Run, report and refine
Executive dashboards and operational reports sit on the same data. Workflows can be adjusted as the organisation changes.
Who it’s for
APMF 360 is built for organisations that have outgrown a patchwork of tools and need one connected operating environment.
It is not positioned as a lightweight app for a single team. It is a business platform.
- SMEs that want structure without buying five separate products
- Corporates that need consistent workflows and executive visibility
- Government organisations that require accountable processes, SLAs and reporting
- NGOs that must manage programmes, stakeholders and service requests in one place
- Professional services firms running clients, projects and delivery together
- Organisations with complex projects and operations
- Organisations currently using multiple disconnected systems
- Organisations that need customised workflows and reporting
Why APMF 360
A CRM, a project tool, a ticketing tool and a document store each solve one slice of the work. The cost is not only licences. It is duplicated data, broken handovers and no single view for leadership.
APMF 360 is not a generic package that every client must use the same way. It is not a small custom-development job. It is a configurable B2B platform, implemented with APMF’s delivery discipline.
With APMF 360:
- Customers, projects, tickets, documents and reports sit in one system
- Workflows can be designed around the organisation
- Leadership sees one set of dashboards
- AI and automation can run across the same operating data
- APMF can configure and support the platform — and, where needed, still supply the project, PMO and ITSM people who run the work
How it sits with APMF Group services
APMF Group remains a delivery firm. APMF 360 is the platform those engagements can run on — and a product in its own right.
- Need senior people to run a project or programme Outsourced Project & Programme Delivery
- Need portfolio visibility and a working PMO PMO as a Service
- Need analysts, change managers or ITSM specialists Specialist Delivery Capability
- Need one system for customers, work, service, documents and reporting APMF 360™
- Need people and the system together APMF 360 implemented and governed under APMF delivery
- Level 2 B-BBEE contributor
- Practitioners certified in PRINCE2, ITIL 4, P3O and Agile
- Delivery experience across government programmes, Telkom and Transnet
- ICT service-management implementations including ServiceNow, Ivanti, Freshservice and Cherwell
- Headquartered in Johannesburg
Request a demo
See APMF 360 in your operating context.
Tell us about the organisation, the systems you use today, and the work that needs to sit in one place. We will show the relevant modules — not a generic tour.
Prefer to speak first?
49 French Lane, Morningside, Sandton
This is a product conversation. We will tell you if APMF 360 is not the right fit.